We make your lenses in our own specialized Lab. Our team of experts work very hard to provide you with high quality lenses as promptly as possible. Our proprietary lense process means it may take up to 7 business day to process, inspect and have your order ready to ship.
All of our orders come with free shipping, which applies to the contiguous 48 U.S. States. Alaska, Hawaii, and U.S. territories are excluded. Free (standard) USPS shipping takes about 7 to 10 business days.
If you need your eyewear sooner, please call us at 305.514.0625, Monday through Friday, 9 a.m. to 5 p.m. ET before placing your order to determine whether or not we will be able to expedite shipping. Please note that expedited shipping includes additional costs and takes approximately three to four business days. Next day shipping may also be available for an additional fee.
Entering your shipping address correctly is very important as our mailing program will not capitalize, punctuate, or place spaces for you. If your package is to arrive at a commercial address (office, etc.) please indicate the company name. The postal service does not and will not recognize individuals from commercial addresses. Missing or wrong information in your address will cause delays in your shipment. GlassesLED will not refund or exchange products that were shipped to an address that had missing or wrong information therefore making them undeliverable.
Once your order is on its way you will receive a tracking number via email. Feel free to call us at 305.514.0625, Monday through Friday, 9 a.m. to 5 p.m. ET. You can also email us at firstname.lastname@example.org, if you would like to check the status of your order, or if you'd just like to chat about how excited you are about your new glasses.
We work very hard to process your order as soon as possible, this also means that although we will try our best to accommodate order modifications, we cannot guarantee them. If you would like to change or cancel an order, call us at 305.514.0625, Monday through Friday, 9 a.m. to 5 p.m. ET, or email us at email@example.com with the subject line “Change/Cancel Order.”
If we are unable to make the requested change or cancellation, usually because we have already shipped the order, we will provide you with a prepaid return shipping label so that you can still return the glasses after you receive them for a full refund or exchange. You must send back the order whiting the next 7 days of receiving the return shipping label, for the cancelation to be effective.
We are pretty sure you will love your eyewear! But, if for any reason you are not completely satisfied, you may return your order for free within the first 30 days of placing the order. We will credit your account for the full amount of the order or give you a store credit for future purchases.
You may also exchange it for a different eyewear of an equal or lesser value. Exchanges can only be made one time within the first 30 days of placing the order. For you to receive your new eyewear, we need to have the one that you are exchanging at our facility.
To begin the return/exchange process you must contact us at firstname.lastname@example.org with the subject line “Return/Exchange Order”, or call us at 305-514-0625. A return shipping label will be provided without charge (Standard USPS shipping, available only for Continental U.S addresses). You must send back the eyewear that needs to be return or exchanged within the next 7 days of receiving the return shipping label.
Once we receive the eyewear or at our facility we will start the process of return or exchange. Refunds will be made through the same payment method used to purchase the order. Note that although we will process the refund as soon as we receive the eyewear, it might take up to 30 days for it to show on your account.